Frequently Asked Questions
Where is MotoAlliance located?
Our headquarters and shipping facility is in Rogers, MN, about 25 minutes northwest of downtown Minneapolis.
Can I find MotoAlliance products at my local dealership?
We do work with some dealerships. However, our main focus is bringing our products straight to our customers. This helps our customers receive their items faster. We are also able to work directly with our customers for any suggestions or customer service needs.
Do MotoAlliance products come with a warranty?
Absolutely! We are very confident in the quality of the products we offer. All accessories come with a 60 day warranty, provided they are installed and used according to the specifications in the manual. Winch warranties range from 6 months to Limited Lifetime.
What is MotoAlliance's return policy?
MotoAlliance will consider returns that are received in the original packaging in new, unused condition. A 20% of the original price restocking fee will be assessed. Shipping charges will not be refunded. Returns can, for most items, be made within 1 year of purchase. Return authorization must be made prior to sending the parts back to MotoAlliance.
Are VIPER Winches waterproof?
All VIPER V2 and Elite winches feature an IP67 waterproof rating. VIPER Max winches 3,500lbs-6,000lbs also have an IP67 waterproof rating.
What if you don't have a winch mount for my ATV/UTV? Can I still buy the VIPER Winch?
Often we are able to special order mount plates for ATV/UTVs that aren't listed on our website. Email us at firstname.lastname@example.org or call our toll free line at 866.527.7637 so we can let you know what is available for the ATV/UTV you are looking for.
What if I can't find the product I need?
Please email us at email@example.com or call us at 866.527.7637 so we can lend a hand.
Do you ship internationally?
Yes! We love our international customers and ship all international orders via FedEx.
Do you ship oversize products to Alaska and Hawaii?
Unfortunately, no. We have experienced a high rate of damage when shipping these products to AK and HI. Oversized products include all snow plows and some implements. Please contact us with additional questions.
How quickly will my order be processed?
We typically process and ship orders within 24 hours. You will receive an email confirmation upon placing your order, and an email with tracking information once your order leaves our facility. If you have any questions, please email us at firstname.lastname@example.org or call us at 866.527.7637.
How does MotoAlliance use my personal information?